SHORT COURSESS
HUMAN RESOURCE LEVEL 1
- Teamwork
- Factors that affect a team
- The introduction processes
- The basis of employment legislation
- Industrial relations policy
JUNIOR MANAGEMENT
- Meetings
- Time management
- Core activities of an organisation
- Business processes
- Planning
organizing and coordinating
motivation
communication - Instructing and delegating
- Discipline
RESOURCE & DECISION MAKING
- Meetings
- Identify and develop objectives
- Formulate of plans
- Implement of plans
- Monitor activities
- Budgeting
- Monitor and control expenses
- Problem solving
MARKETING 101
- What is marketing
- Importance of marketing
- Marketing elements
- Marketing strategy
- Marketing culture
BASIC CONDITIONS OF
EMPLOYMENT
- Employment contracts
- Sectoral determinations
- Working hours
- Leave entitlement
- Employment and remuneration
- Termination of employment
- Monitoring and enforcement
- Legal proceedings
- Discrimination
BASIC OCCUPATIONAL HEALTH & SAFETY REPRESENTATIVE
- Identifying Hazards
- Safety Signs
- Health and Safety Plan
- In case of an emergency
- Recording and reporting incidents
- Compensation for injuries of duty
FIRST AID – LEVEL 1 (D.O.L ACCREDITED)
- Principles of primary emergency care
- Preparing for health emergencies
- Assessing and managing an emergency scene
- Primary emergency life support
- Explain and manage shock
- Conduct secondary assessments
- Keep record of incident/accident
LEADERSHIP AND
MENTORING
- What is a leader
- Leadership and management concepts
- Applying leadership techniques
- Evaluate the impact of leadership
- Communication
- Mentoring overview
- Mentor characteristics
- Interpersonal skills
- Mentoring plan
THE PERSONAL ASSISTANT
- The corporate environment
- Managing cultural diversity in organisations
- Executive administrative support
- Effective communication
- Conflict management
- Self-management skills
BASIC FIRE FIGHTING
- The nature of fire
- Firefighting procedures and techniques
- Firefighting and safety equipment
- Fire prevention
EMOTIONAL INTELLIGENCE
- Introduction to emotional intelligence
- Areas of emotional intelligence
- Self-awareness
- Self-management
- Social awareness
- Relationship management
- How to raise emotional intelligence
CUSTOMER SERVICE
- Definition of customer service
- Rules of customer service
- Greeting and responding to customers
- Dealing with customers face to face
- Critical skills for customer service
HIV AND AIDS – AWARENESS TRAINING
- HIV / aids and its effects on the human immune system
- HIV / aids transmission
- Seek and risk behaviour related to HIV transmission
- Supporting workers with HIV/aids
- Code of good practice
- The implications of the HIV/aids pandemic
COMPUTERS IN THE WORKPLACE: A BEGINNER’S GUIDE
- What is a computer
- Operation system
- Hardware
- Software
- The desktop
BASIC EXCEL SPREADSHEET TRAINING
- Getting started
- Performing calculations
- Modifying a worksheet
- Formatting a worksheet
- Printing workbook contents
- Managing large workbooks
EMPLOYMENT
EQUITY
- Definition of Employment Equity
- Prohibition of unfair discrimination
- Affirmative action
- Reporting a compliance
- Employment equity audits
- Benefits of employment equity